Delivery & Shipment Policy
Effective Date: July 9, 2025
At elitrsphere.ae, we are committed to delivering your new mobiles, laptops, and accessories promptly and securely. This policy outlines our shipping and delivery procedures.
1. Shipping Destinations
We proudly offer shipping services across the United Arab Emirates:
- All Emirates within the UAE: From Abu Dhabi to Umm Al Quwain, we deliver to all seven Emirates.
2. Shipping Methods and Times
Shipping times are estimates and may vary based on product availability, order processing time, and unforeseen circumstances. We strive to process and dispatch orders as quickly as possible.
- Processing Time: Orders are typically processed and prepared for shipment within 1-2 business days (excluding weekends and public holidays).
- Delivery Time (within UAE): Once shipped, deliveries within the UAE generally take 2-5 business days.
- Express Delivery (Optional): We may offer express delivery options for an additional fee, which will be specified at checkout. Express deliveries typically take 1-2 business days after processing.
Note: For remote areas, delivery may take slightly longer.
3. Shipping Costs
Shipping costs are determined by:
- The total value of your order.
- Your delivery address.
- Select the shipping method (standard or express, if available).
The exact shipping cost will be displayed transparently during the checkout process before you finalize your payment. We may offer free shipping for orders exceeding a certain value, which will be clearly indicated on the Website.
4. Order Tracking
Once your order has been dispatched from our warehouse, we will send you a shipping confirmation email. This email will include a tracking number and a link, allowing you to monitor the status and estimated delivery of your package directly on the carrier’s website.
5. Delivery Information
- Accurate Address: Please ensure your shipping address is complete and accurate, including any building name, apartment number, or specific instructions. Inaccurate or incomplete addresses may lead to delays or non-delivery, for which we cannot be held responsible.
- Recipient Availability: Please ensure someone is available at the delivery address to receive and sign for the package. For high-value electronics, a signature confirmation may be required to ensure secure delivery. If no one is available, the courier may attempt re-delivery or leave a notification for pickup from their nearest service point.
- Multiple Shipments: Depending on the items ordered, especially if your order includes various types of electronics or accessories, it might be shipped in multiple packages. You will receive separate tracking information for each package if this occurs.
- Delivery Attempts: Our courier partners typically attempt delivery [e.g., 2-3 times]. After failed attempts, the package may be returned to us, and additional shipping charges may apply for re-delivery.
6. Inspection Upon Delivery
- Upon receiving your order, please inspect the package immediately before signing for it.
- If you notice any visible damage to the packaging, please make a note of it with the delivery person.
- If the product inside is damaged, follow the instructions in our [Link to Return & Refund Policy] regarding damaged items.
7. Contact Us
If you have any questions regarding your order’s shipping or delivery, please don’t hesitate to contact us:
- Email: [info@elitrsphere.ae]
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